We take great care in packing fragile handmade items. If something is not right, we will make it right.
Eligible for replacement / refund
- Item arrived broken, damaged or defective.
- Wrong item was delivered.
- Item missing from the package.
How to claim
- Record a clear unboxing video while opening the parcel.
- Contact us within 48 hours of delivery on 8115872999 (WhatsApp) or deeproshni53@gmail.com with your order number, photos and the video.
- After verification we will send a replacement or refund.
Not eligible
- Minor variations in colour, shape or finish that are natural to handmade products.
- Damage caused after delivery, burnt/used items, or custom/personalised orders.
Refund timeline
Approved refunds are issued to the original payment method within 5–7 working days. For Cash on Delivery orders, refunds are made by bank transfer/UPI.
Last updated: 28 Oct 2026